PRIVACY POLICY for River Island Gift Cards

NGC Corp Group Europe Ltd manage this website and provide the services in relation to the purchase of gift cards from this website. As part of this we are committed to safeguarding and preserving the privacy of our visitors and the personal data that we process on their behalf. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.

We do update this Policy from time to time so please do review this Policy regularly. This policy was last updated on 23rd May 2018 in preparation for the General Data Protection Regulation.

NGC Corp Group Europe Ltd complies with the General Data Protection Regulation (GDPR) by providing information about what we intend to do with any personal data that you submit, what the legal basis is for processing your data, how long we will retain it for and what you need to do if you have a complaint about the way in which NGC processes your personal data, or if you have a ‘subject access’ or ‘right to be forgotten’ request.

Information We Collect

In running and maintaining our website we may collect and process the following data about you:

i.       Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

ii.      Information provided voluntarily by you. For example, when you register for information or make a purchase. This information includes your name, email address, mailing address and telephone number.

iii.     Information that you provide when you communicate with us by any means.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer's hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever

The following cookies are used by riverislandgiftcards.com:

  • phoenix_ui_customervalued_session

    A session cookie used to keep track of your shopping basket and order details as you browse the site and make your purchase.

    Set by ngcEurope with a lifespan of 1 day.

  • _ga

    Used by Google Analytics to provide us with statistical data on visits to the site. This cookie is used purely to improve the shopping experience for visitors and not for tracking your personal details.

    Set by Google with a lifespan of 2 years.

You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer. Please be aware that by declining cookies this may affect the functionality of the website.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Use and retention period of your information

We and our third parties use the information that you submit to us to provide our gift card services to you, and the legal basis for processing that information is consent. We will store your information on secure servers in the US and UK, and we will hold your order data for 3 years from the date you place the order. Customer data will be deleted once an account has been dormant for 3 years.In addition to this we may use the information for one or more of the following purposes:

i.       To provide information to you that you request from us in relation to your purchase of gift cards from this website.

ii.      By ticking the "I'd like to receive information in relation to products and services from River Island" box when ordering a gift card you agree to give your name, email address, mailing address and telephone number to NGC Corp Group Europe Ltd who manage this website. NGC Corp Group Europe Ltd will only send your information to River Island Stores Limited and its affiliates within the clothing and home ware industry who may send you information via email, post and/or SMS in relation to products and services you may be interested in, news about its stores and to let you know about any promotions or offers it may be running. Your data will not be passed to any other third party by NGC Corp Group Europe Ltd.

Where your consent has been provided in advance we may allow River Island Stores Limited and it affiliates in the clothing and home ware industry to use your data to enable them to provide you with information as described above. Where such consent has been provided it can be withdrawn by you at any time by:

i.      leaving the "opt-in" box un-ticked before you submit your information to purchase a Gift Card;

ii.      clicking on the "unsubscribe" link in any email River Island send to you; or

iii.      emailing River Island at any time to let them know using their Contact Us page.

Storing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

i.       In the event that we sell any or all of our business to the buyer.

ii.      Where we are legally required by law to disclose your personal information.

iii.     To further fraud protection and reduce the risk of fraud.

Third Party Links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site's policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Access to information - subject access and ‘right to be forgotten’ requests

Individuals have a right to access their data collected by NGC, otherwise known as a ‘subject access’ request. Please contact the NGC Compliance Officer identified below to receive instructions on how to access such data collected. An individual who seeks access, or who seeks to correct, amend, or exercise their ‘right to be forgotten’, or to delete inaccurate data pertaining to themselves, should direct their inquiries to NGC Compliance Officer at compliance@ngc-group.com or write to us at: NGC Corp Group Europe Limited Crowthorne House, Nine Mile Ride, Wokingham, Berkshire, RG40 3GE.

NGC also gives individuals an opportunity opt-out of data collected disclosers (except for disclosures NGC is required to make to meet applicable legal requirements or permitting third party service providers who perform functions on our behalf as described above in this Privacy Policy).

NGC will make every effort to respond to all individuals’ access and opt-out requests on a timely basis. Please note it may take up to 30 days to remove an individual’s data collected from NGC’s databases.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at sales@riverislandgiftcards.com

We have updated our Privacy policy to be in compliance with the new GDPR legislation. You can find out more by going to the Privacy & Cookies Close