RIVER ISLAND GIFT CARD TERMS AND CONDITIONS

When buying or spending a Gift Card or Digital Card you accept the terms and conditions below:
Definitions: Gift Cards shall mean both physical cards (“Physical Gift Cards”) and online cards, received via email (“Digital Gift Cards”).

Buying a Gift Card Online:


  1. Buying Gift Cards from riverisland.com ("Website Sales") are managed by NGC Operations Ltd ("NGC Europe") Trading office: Crowthorne House, Nine Mile Ride, Crowthorne, Wokingham RG40 3GE registered in England with Company No. 11448044. Registered Office: c/o McDermott, Will & Emery UK LLP, 110 Bishopsgate, London, EC2N 4AY. 
  2. Gift Cards purchased via Website Sales can be purchased in GBP and Euro’s with a minimum value of £2/€2 and maximum value of £250/€250.
  3. Payment can be made via VISA or Mastercard debit or credit card.
  4. Each transaction is subject to various fraud checks and NGC Europe reserves the right to refuse an order if the payment is subject to additional verification or scrutiny or for any other reason, without providing explanation.
  5. Physical Gift Cards will be sent to the delivery address stated on the individual order. Orders sent by Registered and Special Delivery will require a signature on arrival.
  6. Digital Gift Cards will be sent to the email address stated in the individual order. Despatch will usually be immediate but could be up to 48 hours after receipt of payment due to fraud checks.
  7. Physical Gift Cards will normally be despatched within three working days unless a specified later delivery date is requested, however, during busy periods despatch can take up to 7 working days.
  8. Where possible NGC Europe will try to meet all delivery requirements but neither NGC Europe nor River Island shall be liable for any loss incurred either directly or indirectly by failure to meet the requested delivery date. 'Loss' in this instance includes any loss of profit, costs, damages, charges, other expenses, consequential losses and non-financial losses.
  9. Risk will pass to the customer upon delivery and title will pass upon receipt of payment in full. Neither NGC Europe nor River Island has any liability for lost, stolen or damaged Gift Cards once risk has passed to the customer at time of delivery.
  10. Gift Cards cannot be returned or refunded, except in accordance with your legal statutory rights.
  11. NGC Europe is not directly linked to River Island or any River Island company and NGC Europe cannot take responsibility for products and services offered by River Island or River Island companies. In addition, River Island shall not be responsible for services offered by NGC Europe and its associated companies
  12. The collection and management of your credit card data and personal information which is collected, processed and managed is solely used to authorise payment and is not held by NGC Europe or River Island. Privacy Policy can be found here giftcards.riverisland.com/privacy
  13. Gift Card quantities should be checked immediately upon receipt. Any discrepancies must be notified immediately to River Island Customer Service by calling +44(0)344 576 6444. Neither NGC Europe nor River Island can be held responsible for any shortage or loss of any Gift Cards not notified to NGC Europe within 14 working days of delivery or the specified delivery date in respect of lost cards.
  14. Payment is taken at the time of purchase of the Gift Card. Cleared payment is required prior to the despatch of orders. Your credit/debit card statement will read "NGC-GIFTCARDS”
  15. NGC Europe cannot be held responsible for failure to meet its service obligations when any failure is brought about due to a cause totally beyond its reasonable control, for example: acts of God, trade disputes; governmental intervention, fire, flood, and disruption to computer and IT infrastructure.
  16. Breach of these terms and conditions by you will entitle NGC Europe and/or River Island to seek the appropriate legal remedy available for injunction, damages or otherwise.
  17. Whilst the contents of the Gift Card website are checked for accuracy, NGC Europe cannot be held responsible for omissions or errors or any statements made on the site. Nor is NGC Europe responsible for any losses incurred if information is used from the website or if accessing the site may result in viruses to your computer equipment.
  18. The images on the website including trademarks can only be used with the permission of the owner.
  19. As a UK registered company any disputes with NGC Europe and/or River Island will be subject to resolution under English Law and subject to the exclusive jurisdiction of the courts of England and Wales.

  20. Spending a Gift Card:

  21. Gift Cards are redeemable online at riverisland.com and in all River Island stores in the UK (excluding Selfridges and Voisins), Republic of Ireland and Isle of Man, they can be used in full or part payment for products or services purchased. Any currency conversions will be at the up to date exchange rate.
  22. When redeeming your Gift Card online, enter the 16-digit card number and the 4-digit PIN number at the payment page of the online checkout. Up to five Gift Cards can be redeemed in one transaction.  If you do not have enough funds on your Gift Card to cover the total cost of your order (including delivery), you will need to the cover the balance with another payment method
  23. When redeeming your Gift Gard in store, present your Physical Gift Card or a copy of your Digital Gift Card email or present the electronic version of the Digital Gift Card on your mobile device to the cashier at the till point.
  24. Gift cards can be activated with a minimum value of £2/€2 and a maximum value of £250/€250.
  25. Gift Cards which are defaced, altered or cancelled will not be accepted
  26. Gift Cards cannot be exchanged for cash and no change will be given.
  27. Gift Cards cannot be returned or refunded, except in accordance with your statutory legal rights
  28. All refunds of goods or services purchased with a River Island Gift Card will be made in accordance with River Island's refund policy. Any refunded amount will be credited to a Refund Card and will not be given in cash.
  29. Gift Cards should be treated like cash. They will not be replaced if lost, stolen or damaged. Gift Cards are not a cheque guarantee, credit or charge card
  30. Gift Cards with a zero balance will expire after 30 days
  31. Gift Card balance can be checked in-store or by clicking here https://giftcards.riverisland.com/balancecheck
  32. Gift Cards are valid for 5 years from the last credit, debit or balance enquiry transaction
  33. If your Gift card expires with a balance remaining, you can call +44 (0) 344 576 6444 or email customer.services@river-island.com, and request for any balance that remained on expiry to be re-issued onto a new Gift Card, subject to routine security checks
  34. River Island may discontinue a Gift Card at any time if in River Island's discretion it deems such action necessary

  35. General Terms:

  36. Gift Cards are issued by and remain the property of River Island Clothing Co. Ltd, Chelsea House, Westgate, London W5 1DR.
  37. River Island may amend the terms and conditions at any time without notice. Nothing in these terms and conditions affects your statutory rights.